Airbnb
5001 - 10000 employees
Founded 2007
👥 B2C
🛍️ eCommerce
💰 Post-IPO Equity on 2020-12
B2C • eCommerce • Hospitality
Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.
Safety Specialist
🔥 0 minutes ago
🗣️🇯🇵 Japanese Required
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Airbnb
5001 - 10000 employees
Founded 2007
👥 B2C
🛍️ eCommerce
💰 Post-IPO Equity on 2020-12
B2C • eCommerce • Hospitality
Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.
📋 Description
• Look after a variety of Safety concerns for our community. • Assist with escalated issues and initiate the user dispute request process for personal safety incidents. • Responsible for the investigation of cases involving trauma or personal harm or brand risk. • Negotiate collaboratively while verifying facts and reaching policy-based determinations for effective resolution.
🎯 Requirements
• 1+ years of experience in customer experience, mediation, social work, psychology, emergency services, or a similar role • Background in advocacy, crisis management, mediation, clinical/non-clinical social work, or e-commerce customer service • Fluent Japanese and English (Spoken and Written) are essential. • University Degree and/or 3+ years relevant experience.
🏖️ Benefits
• Education our hosts and guests to promote positive experiences and maintain security and safety while using Airbnb responsibly. • Work with Safety support teams to develop and enhance internal policies and tools.
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