Senior Systems Engineer, BizTech

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $164k - $193k / year

⏰ Full Time

🟠 Senior

⚙️ Systems Engineer

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

B2C • eCommerce • Hospitality

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Serve as the primary SME and hands-on administrator for JiraCloud Software, JiraCloud Service Management (JSM), and associated Atlassian tooling; own configuration standards, governance, and technical debt reduction across the environment. • Architect and implement scalable Jira configurations including custom workflows, issue type hierarchies, permission schemes, notification schemes, screens, and field configurations aligned with Atlassian best practices. • Lead and execute Jira migrations - including Data Center to Cloud - coordinating with cross-functional stakeholders to deliver seamless cutover experiences. • Design and configure Jira Service Management projects including SLAs, custom queues, JSM Forms, approval workflows, and security schemes to support internal service delivery teams. • Build and maintain advanced analytics, dashboards, and reporting solutions using native tooling for Jira Cloud as a first line of options; Airbnb has elected to avoid Atlassian Marketplace products for information security, privacy & legal prerogatives; Airbnb is building custom Forge applications that will require your ongoing maintenance and partnership with supporting systems engineering teams. • Configure and administer Atlassian access management, user lifecycle management, license tier optimization, and security posture improvements. • Evaluate if Atlassian Marketplace plugins architecture evolves to a point where Airbnb could consider adopting plugins where business needs dictate, and where security, legal, and privacy requirements are satisfied. • Act as a strategic partner to business stakeholders by leading requirements-gathering sessions, translating business needs into technical designs, and proactively identifying opportunities for automation and process improvement. • Configure and expand Atlassian Rovo AI agents and automation rules; evaluate emerging AI/ML capabilities within the Atlassian ecosystem and champion responsible, contextually appropriate AI adoption aligned with Airbnb's mission. • Write and maintain custom automation rules using Jira's native Automation engine and JavaScript; leverage Jira REST API for integrations, data imports, and custom reporting. • Lead User Acceptance Testing (UAT) efforts for platform changes and migrations; develop and maintain test plans, test scripts, and defect tracking documentation. • Facilitate Agile ceremonies (sprint planning, retrospectives, standups) as needed; operate as Scrum Master or Product Owner for platform-focused workstreams. • Document system configurations, runbooks, and knowledge base articles to support operational continuity and enable self-service across the organization. • Participate in on-call rotation and provide escalation support for critical Atlassian platform issues.

🎯 Requirements

• 7+ years of hands-on Atlassian administration experience, including Jira Software, Jira Service Management (across JiraCloud & JiraDC) in enterprise environments with large user populations. • Deep expertise in Jira workflow design, including post functions, validators, conditions, and custom properties; strong command of JQL for filters, subscriptions, dashboards, and board configuration. • Proven experience leading Jira migrations (Data Center to Cloud), including project configuration migration, macro compatibility, and data integrity validation. • Experience configuring and administering Jira Cloud native tooling for capacity planning and portfolio reporting. • Proficiency with Atlassian Marketplace plugins including JavaScripting. • Hands-on experience with Jira REST API using tools like Postman (GET/PUT/POST) for data extraction, integration, and custom reporting workflows. • Experience integrating Atlassian tools with identity providers via LDAP & Okta; familiarity with user lifecycle management, license governance, and security hardening practices. • Working knowledge of Atlassian Rovo and AI/ML capabilities within the Atlassian ecosystem; ability to configure Rovo agents with careful consideration for AI ethics, value alignment, and contextual appropriateness. • Experience configuring Jira Automation rules (native and scripting-based); working knowledge of JavaScripting and JSON for custom automation. • Strong background in Jira Service Management including SLA configuration, JSM Forms, custom queues, and approval workflows. • Experience leading UAT for complex migrations and platform changes; proficiency in developing and executing test plans, test scripts, and defect documentation. • Familiarity with SAFe Agile (SAFe Agilist and/or SAFe Scrum Master certification a plus); experience as Scrum Master or Product Owner for technical workstreams. • Strong analytical and communication skills with a demonstrated ability to translate complex technical concepts for both technical and non-technical stakeholders. • Experience working in a remote-first, high-growth environment; ability to independently manage multiple priorities and keep stakeholders informed. • Familiarity with complementary enterprise tools such as Slack, Asana, Figma, Airtable, and Miro is an advantage.

🏖️ Benefits

• How We'll Take Care of You: • Base pay dependent on training, transferable skills, work experience, and market demands. • This role may also be eligible for bonuses, equity, benefits, and Employee Travel Credits.