Staff System Engineer – BizTech

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $180k - $225k / year

⏰ Full Time

🔴 Lead

⚙️ Systems Engineer

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

B2C • eCommerce • Hospitality

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Architect and hands-on build digital channel engagement solutions, including chat, messaging, omnichannel routing, and agent tooling, integrated with our broader CRM platform. • Serve as the subject-matter expert on digital engagement technologies (e.g., Salesforce Digital Engagement/Service Cloud, CTI, messaging APIs), advising engineering and business stakeholders on platform capability, constraints, and tradeoffs. • Partner with Product, Community Support Operations, and Trust teams to translate engagement strategy and ambiguous business needs into a concrete, multi-year technical roadmap. • Lead technical design reviews and embed engineering best practices, from design through code review to production operations. • Drive the full lifecycle of initiatives, from proof-of-concept and architecture through launch, experimentation, and iteration based on engagement metrics. • Mentor engineers in developing technical and collaboration skills; be the go-to person for technical guidance across the CRM organization. • Contribute to recruiting the right engineers by participating in interviews and building overall team technical culture.

🎯 Requirements

• 10+ years of relevant engineering experience, including deep, hands-on subject-matter expertise in digital channel engagement platforms (e.g., messaging, chat, omnichannel routing, CTI/voice integrations, Salesforce Digital Engagement or comparable). • Proven track record building and shipping engagement or CRM products end-to-end, from concept and architecture through launch and iteration, not just maintaining existing systems. • Strong, current hands-on coding ability and experience with architectural patterns for large-scale, high-availability, customer-facing systems. • Experience integrating CRM/engagement platforms (e.g., Salesforce Service Cloud, Digital Engagement) via APIs, event-driven architecture, and CTI/telephony integrations. • Demonstrated ability to translate ambiguous business and product requirements into scalable technical designs and a coherent multi-year roadmap. • Technical leadership experience: setting direction and standards, and driving cross-functional alignment, without relying on formal management authority. • Experience working in a complex, matrixed organization spanning cross-functional and cross-business stakeholders. • Excellent communication skills, with the ability to lead high-level discussions on technology strategy with engineering leaders, product managers, and business stakeholders.

🏖️ Benefits

• Bonus • Equity • Benefits • Employee Travel Credits