Accounts Receivable and Collections Manager

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October 24

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Accounts Receivable

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AireSpring

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Founded in 2001 with headquarters in Clearwater, FL, AireSpring is an award-winning global managed services provider and next generation aggregator specializing in Managed IT, Network Services and Unified Communications serving thousands of businesses worldwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location, enterprise customers, including Global Managed SD-WAN, Unified Communications (UCaaS), Business VoIP, SIP Trunking with Microsoft Teams integration, MPLS, Managed Security, Managed Failover, and Global Business Internet. AireSpring's solutions are offered through a diversified network of global channel partners that includes distributors, technology solutions brokers, online technology marketplaces, telecom sales agencies, managed service providers, and value-added resellers. AireSpring's services are delivered over its revolutionary nationwide IP network, or Global Private Network (GPN) with 23 PoPs worldwide providing customers with a fully integrated, end-to-end solution from a single vendor.AireSpring has received numerous industry awards for "Product of the Year,"​ "Best Telecom Deal,"​ "Best in Show,"​ and "Top Channel Program."​ AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates.

201 - 500 employees

Founded 2001

📋 Description

• Lead and motivate the Accounts Receivable and Collections team to achieve aggressive DSO and cash collection goals. • Oversee day-to-day operations for billing dispute resolution, unapplied payments, and reconciliation of high-value customer accounts. • Develop, implement, and continuously refine strategies to improve collection effectiveness and streamline A/R processes. • Review customer credit applications, analyze financial stability, establish credit limits, and determine when deposits or other credit protections are required. • Partner with Sales, Account Management, and Channel Partner teams to resolve escalations and maintain positive customer relationships while enforcing payment discipline. • Manage collections for enterprise and wholesale accounts, ensuring professional, consistent follow-up and adherence to credit policies. • Analyze aging trends, forecast cash receipts, and report on A/R performance to executive leadership. • Drive automation initiatives and system enhancements within ERP, CRM, and collections platforms to improve data accuracy, transparency, and efficiency. • Handle escalated accounts directly, negotiate settlements, and lead strategic recovery efforts on overdue balances. • Collaborate with internal teams including Finance, Billing, and Operations to ensure billing accuracy, timely dispute resolution, and compliance with contract terms. • Maintain strict compliance with applicable laws, regulations, and ethical standards in all collection and credit activities. • Coach, train, and develop team members to enhance performance, accountability, and communication. • Identify opportunities for continuous improvement through analytics, root-cause analysis, and best-practice benchmarking.

🎯 Requirements

• Bachelor’s degree in Accounting, Finance, or Business Administration (or equivalent experience) • Minimum 7 years of progressive experience in Accounts Receivable, Credit, or Collections, with at least 3 years in telecom, managed services, or SaaS. (this is a must) • Strong knowledge of telecom billing processes, dispute management, and recurring revenue models. • Demonstrated leadership in managing teams handling large enterprise or high-profile accounts. • Proven ability to design and implement A/R system and workflow enhancements (ERP, CRM, or custom integrations). • Experience evaluating customer creditworthiness, setting credit limits, and making deposit determinations based on risk assessments. • Advanced understanding of credit risk, cash flow forecasting, and aging analysis. • Strong negotiation, communication, and analytical skills. • Experience with ERP and collections management platforms such as Oracle, SAP, or NetSuite preferred. • Working knowledge of relevant collection and credit compliance regulations.

🏖️ Benefits

• Medical Benefits with optional supplemental services through AFLAC • Paid Time-Off Plan • Paid Holidays • 401K with employer match • AT&T Discount on personal mobile plan