Telecom Project Manager - Latin America (Remote Job)

Job not on LinkedIn

August 5

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AireSpring

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Founded in 2001 with headquarters in Clearwater, FL, AireSpring is an award-winning global managed services provider and next generation aggregator specializing in Managed IT, Network Services and Unified Communications serving thousands of businesses worldwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location, enterprise customers, including Global Managed SD-WAN, Unified Communications (UCaaS), Business VoIP, SIP Trunking with Microsoft Teams integration, MPLS, Managed Security, Managed Failover, and Global Business Internet. AireSpring's solutions are offered through a diversified network of global channel partners that includes distributors, technology solutions brokers, online technology marketplaces, telecom sales agencies, managed service providers, and value-added resellers. AireSpring's services are delivered over its revolutionary nationwide IP network, or Global Private Network (GPN) with 23 PoPs worldwide providing customers with a fully integrated, end-to-end solution from a single vendor.AireSpring has received numerous industry awards for "Product of the Year,"​ "Best Telecom Deal,"​ "Best in Show,"​ and "Top Channel Program."​ AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates.

201 - 500 employees

Founded 2001

📋 Description

• The Project Manager is responsible for acting as the single point of contact and management for multiple client orders. • Client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues. • There will be significant interfacing with sales agents and other staff members. • The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel and be highly organized. • Accountable for their client's overall customer satisfaction. • Responsible for timely project completion, issue identification/resolution, and customer delivery • Ensures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasks • Meet the highest standards and minimize the customers attrition rate • Remote support for all customers inquiries and tickets • Performs daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects • Collects and records documentation including customer set-up documents and implementation related information • Creates and executes project work plans and revises when appropriate to meet changing needs and requirements • Summarizes progress of project and prepares interim and project completion reports • Facilitates efficient and effective internal team and external customer meetings

🎯 Requirements

• Must Have Telecom Project Coordination experience • Full-time position out of our Van Nuys headquarters • Must be able to easily learn and use new software programs • Excellent customer service skills • Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information • Must possess initiative with strong analytical and problem solving skills • Strong analytical and decision making skills • Strong verbal and written communications skills • Strong interpersonal, organization and planning skills • Ability to effectively communicate with internal and external customers • Must possess excellent MS Office skills • Must display great attention to detail • Comfortable making presentations and facilitating meetings

🏖️ Benefits

• Remote • Reliable internet connection • Suitable workspace