Customer Support Specialist

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🕒 September 23, 2025

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AirPay

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

☁️ SaaS

🤝 B2B

⚕️ Healthcare Insurance

SaaS • B2B • Healthcare Insurance

AirPay is a SaaS company that automates insurance verification and front-desk workflows for dental (and other healthcare) practices. It integrates with major practice management systems and over 1,200 payers to automatically verify appointments, surface pre-claim insurance Warnings™, and reduce administrative time—saving teams hours per day and improving claim acceptance and collections. AirPay is sold to healthcare providers to standardize payer data and scale operations with an easy-to-use dashboard.

📋 Description

• Respond to initial customer inquiries that come in via phone, email, and chat from dental clinics using AirPay software • Assist customers in troubleshooting issues they may be experiencing, offering step-by-step guidance & solutions • Build trusting relationships with our customers by being reliable, professional, and warm • Maintain up-to-date knowledge of our products, features, and updates to effectively answer customer questions • Identify common customer issues, escalate complex cases to customer success team or engineering, track them through to resolution, and keep customers informed of progress • Update & improve internal knowledge base documenting common resolutions

🎯 Requirements

• 3-5 years professional experience in a similar role • Strong critical thinking and problem-solving abilities • Strong written and verbal communication skills; ability to explain complex ideas in simple terms & ability to maintain a positive attitude while addressing all types of client inquiries • Adaptability and self-motivation; desire to work in a startup environment where roles may shift and we may encounter new and unfamiliar situations • Strong work ethic. We are committed to excellence, so we work harder and smarter. Believes that work should be enjoyable. We are a close-knit team and care about having fun at work — we want you to feel the same. • Mission-oriented with an interest in healthcare & fintech, and eager to be part of solving America’s healthcare crisis

🏖️ Benefits

• Health insurance • Flexible work arrangements