Operations Specialist I, Aerospace & Defense

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Airspace

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚗 Transport

🤖 Artificial Intelligence

Transport • Artificial Intelligence • Logistics

Airspace is a logistics platform company specializing in time-critical shipping solutions. Leveraging AI-powered routing and dispatching technology, Airspace offers an integrated service for real-time shipment tracking and delay resolution, ensuring precision, speed, and efficiency. With services ranging from next flight out and on-demand ground to charter deliveries, Airspace caters to diverse shipping needs, including specialty services for industries such as aerospace, healthcare, and life sciences. The platform is acclaimed for its transparency, unrivaled delivery speed, and operational control, helping companies save time and improve supply chain effectiveness.

📋 Description

• Set up new orders by adhering to both standard work practices and client-specific SOP instructions. • The ability to rapidly move from one critical task to another. • Accurately confirm job milestones are completed correctly and on time. • Following all process and communication standards within multiple platforms. • Ability to stay independently informed by reviewing all communications provided throughout the company platforms. • Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email.

🎯 Requirements

• Ability to navigate and interpret Airline booking and tracking websites. • Ability to professionally relay delays, issues, and updates with customers through verbal and written communication. • Ability to update, manage, and/or change airway bills using initial or tenured training. • Ability to source driver coverage for any segment of an order. • Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues. • Expected to consistently meet all minimum metric expectations for phone availability and acceptance.

🏖️ Benefits

• High-quality health, vision, and dental care plan options • 401K company contribution program • Professional learning and training reimbursements