Operations Coordinator

🕒 January 29

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Alan

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

Alan is a digital health insurance company offering a transparent and efficient health insurance experience. It distinguishes itself by providing fair prices, lightning-fast reimbursements, exceptional customer care, and easy administration through a 100% digital app. Alan boasts a +69 Net Promoter Score, indicating high member satisfaction, and aims to expand its successful model to Canada. With over 650,000 members and a streamlined administration process, Alan focuses on making health insurance simple and accessible. Their digital platform ensures members and administrators have a seamless experience, with quick claim reimbursements and transparent pricing policies. Alan is committed to redefining health insurance by being a preventer, insurer, and caregiver every day.

📋 Description

• Run our insurance or health services processes — we call these roles Ops Runners internally • Ensure day-to-day follow-up and monitoring of our operations • Flag risks and identify opportunities • Operate our processes: perform tasks such as invoicing and claims handling, expand and manage our network of providers, and support internal teams (live and via documentation) • Contribute to designing and own the best monitoring framework to track volumes, efficiency, and SLAs, and to identify risks and areas for improvement, internally or with our service providers • Oversee partnerships (e.g., teleconsultation, claims operators), take part in negotiation rounds, and manage daily communication to ensure business continuity • Perform operational controls to confirm correct decisions were made and to identify training needs (both internal and external) • Escalate feedback, help prioritize, and support initiatives to make our processes and services more efficient and delightful • Continuously improve processes, collaborate with product teams to automate certain workflows, enhance external communications, audit processes, and automate steps using automation tools

🎯 Requirements

• Experience operating processes and services, particularly in companies during scale-up or in industrial/logistics sectors • Experience in support functions (Customer Support, People Operations, etc.) • Customer-facing commercial experience, e.g., account management or Customer Success; experience in communications such as social media or internal/external communications • Experience coordinating events • Passion for delivering and optimizing excellent operations: willing to get hands-on with technical processes to make them clear and user-friendly for operators and members • Strong problem-solver and challenger with a ‘dig deep’ mindset — motivated by member and customer satisfaction • Highly organized with exceptional follow-up skills and strong attention to detail • Excellent written and verbal communication skills in English and French (C1 level or above), with high empathy • Able to work and learn independently in a fast-paced environment • Adaptable and flexible, capable of handling variable situations • Experience in the insurance or healthcare industry • Some analytical skills, able to dive into our data

🏖️ Benefits

• Fair compensation. Generous equity packages complement your base salary (for permanent contracts only). • Flexible office. Excellent HQ office space, sponsored co-working hubs, or a fully remote option with home office equipment sponsorship — we want you to live where you’re happiest. • All the tools you need. Top-of-the-line equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones. • Flexible vacation policy and working hours. Organize your time as you see fit. • Comprehensive healthcare insurance: extremely comprehensive coverage — 100% for you and your children, 90–100% for partners depending on your country (permanent contracts only). • Transport. Country-specific commuter benefits. • Learning and training opportunities. A flexible training policy, free books, and a budget to attend and speak at conferences when opportunities arise. • Personal growth through coaching: coaching is core to our culture. Every employee is paired with a dedicated coach from day one to maximize impact, boost engagement, and develop potential. • Parental leave. Extended parental leave for all new parents (for permanent contracts only).