Support Engineer – .NET

🔥 6 minutes ago

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Albi

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

☁️ SaaS

🤝 B2B

🏗️ Construction

💰 $2.5M Seed on 2022-08

SaaS • B2B • Construction

Albi is a restoration management software platform from Albiware, LLC that helps remediation and restoration contractors run their entire business. The cloud-based, subscription product combines mobile job management, field documentation (photo docs, moisture mapping, floor plans via Albi Capture), automated workflows, CRM, scheduling, e-signatures, equipment scanning/timeclock, payment processing (Albi Pay), analytics (Albi Analytics), and AI features to connect office and field operations. Albi emphasizes integrations with many third-party apps, configurable onboarding and support, and plans tailored to growing restoration businesses to increase productivity, get paid faster, and consolidate multiple tools into one system.

📋 Description

• Partner with Support Specialists to investigate, troubleshoot, fix, and resolve customer-reported technical issues. • Diagnose root causes by analyzing application behavior, logs, and data. • Implement code fixes in .NET-based applications for well-scoped, low-to-medium complexity issues, following established development and deployment processes. • Write and execute SQL queries, including safe bulk operations (updates/inserts) to correct data issues when required. • Reproduce issues in lower environments and validate fixes before deployment. • Own assigned support cases end-to-end, ensuring timely communication, proper resolution, and post-fix validation. • Escalate complex or high-risk issues to senior engineers with clear analysis and proposed solutions. • Collaborate with engineering and QA teams to ensure fixes are properly tested and released. • Document fixes, root causes, and preventive steps in internal knowledge bases. • Participate in shift handovers to ensure continuity across time zones. • Continuously build technical expertise in the product, platform, and support tooling.

🎯 Requirements

• 2+years of professional experience in technical support, application support, or software engineering. • Working knowledge of .NET / C#, including debugging, fixing bugs, and understanding application flow. • Strong SQL skills, including: • - Writing queries with joins and filters • - Data analysis and validation • - Experience or exposure to bulk operations with attention to safety and data integrity • Solid troubleshooting and analytical problem-solving skills. • Strong sense of ownership and accountability for customer-impacting issues. • Good written and verbal communication skills in English. • Ability to work responsibly with production systems and follow change-management processes. • Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).

🏖️ Benefits

• We offer: • - Competitive salary aligned with the Karachi market • - Paid time off and company holidays • - Medical insurance coverage • - Real ownership of production issues and meaningful technical work • - Mentorship from experienced engineers • - Clear career progression • - Supportive, collaborative team culture • - Stable work schedule aligned with U.S. business needs