Alcon
10,000+ employees
🏥 Healthcare
💼 Consulting
🏭 Manufacturing
Healthcare • Consulting • Manufacturing
Alcon is a leading company in the field of eye care, committed to innovating life-changing vision products. Their mission is to help people see brilliantly, enhancing their quality of life. Alcon recently introduced the PRECISION7® contact lens, a revolutionary one-week replacement lens designed to provide clear vision and comfort. With a strong emphasis on research and development, Alcon is dedicated to advancing eye health globally.
Field Service Engineer
🔥 41 minutes ago
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Alcon
10,000+ employees
🏥 Healthcare
💼 Consulting
🏭 Manufacturing
Healthcare • Consulting • Manufacturing
Alcon is a leading company in the field of eye care, committed to innovating life-changing vision products. Their mission is to help people see brilliantly, enhancing their quality of life. Alcon recently introduced the PRECISION7® contact lens, a revolutionary one-week replacement lens designed to provide clear vision and comfort. With a strong emphasis on research and development, Alcon is dedicated to advancing eye health globally.
📋 Description
• Conduct technical analysis of product implementations, modifications, and enhancements in accordance with customer specifications and operational requirements • Perform installation, corrective maintenance, preventive maintenance, repairs, retrofits, and upgrades on Alcon Surgical instruments • Troubleshoot technical issues, identifies effective solutions, and provides recommendations to customers and internal stakeholders to ensure optimal equipment performance • Deliver technical training, product briefings, and exceptional customer support while ensuring compliance with quality and service standards • Complete and submit all service documentation accurately and on time, including ServiceMax work orders, cases, and supporting attachments • Maintain appropriate inventory levels of spare parts, diagnostic tools, and test equipment necessary for successful service completion
🎯 Requirements
• Technical Certificate, Diploma, or Bachelor's Degree in Biomedical Engineering, Electronics Engineering, Electrical Engineering, Mechanical Engineering or other related Engineering disciplines • Minimum 1 year of experience in the medical device service industry or a related technical field • Strong troubleshooting and diagnostic capabilities • Excellent interpersonal and customer relationship management skills • Strong verbal and written communication skills • Ability to work independently with minimal supervision • Quick learner with a strong results-oriented mindset • Team player with a proactive and customer-focused approach • Proficiency in Microsoft Office applications • Valid driver's license and willingness to travel extensively • Ability to conduct technical presentations and customer training sessions
🏖️ Benefits
• Continuous learning and professional development opportunities • Opportunity to work with a leading global medical device company • Collaborate with a diverse and talented team in a supportive environment • Exposure to advanced ophthalmic and surgical technologies • Meaningful work that helps people see brilliantly
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