Senior Associate, Clinical Applications Service & Support

🔥 35 minutes ago

🇮🇹 Italy – Remote

💵 €46.8k / year

⏰ Full Time

🟠 Senior

✨ Associate

👻 Ghost score 0%

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Alcon

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Alcon is a leading company in the field of eye care, committed to innovating life-changing vision products. Their mission is to help people see brilliantly, enhancing their quality of life. Alcon recently introduced the PRECISION7® contact lens, a revolutionary one-week replacement lens designed to provide clear vision and comfort. With a strong emphasis on research and development, Alcon is dedicated to advancing eye health globally.

📋 Description

• Provide hands-on clinical training and ongoing education to surgeons and operating room staff on the approved use of Alcon's cataract and refractive surgical device portfolio • Deliver on-site and remote clinical application support, respond to customer inquiries, troubleshoot clinical and technical issues, and support equipment installations and software upgrades with Field Service Engineers and Sales Representatives • Collaborate with customers and internal teams to ensure successful adoption of new technologies and maintain customer engagement and satisfaction through proactive support and follow-up • Support medical congresses, workshops, demonstrations, wet labs, and educational events • Gather and share clinical insights contributing to continuous product and service improvement • Document site visits, report adverse events and device deficiencies, maintain certifications, and adhere to GxP requirements, Standard Operating Procedures, company policies, regulatory requirements, and quality standards

🎯 Requirements

• Bachelor's Degree in Orthoptics, Optometry • Minimum of 2 years of experience in clinical support, medical devices, healthcare, surgical environments, or a related customer-facing technical role • Experience delivering training, education or clinical support to healthcare professionals • Strong technical aptitude with the ability to learn and explain complex surgical technologies and medical devices • Excellent communication, presentation, and relationship-building skills with the ability to engage effectively with surgeons, clinical staff, and cross-functional teams • Strong organizational and problem-solving skills with the ability to manage multiple priorities in a dynamic environment • Commitment to compliance, quality, patient safety, and continuous improvement • Fluency in the local language; proficiency in English preferred

🏖️ Benefits

• Applicable variable compensation (including bonus) • Country-specific subsidized benefits • Continuous learning opportunities • Professional development • Career growth