Advancement Operations Manager

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🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $95.1k - $105.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Animal Legal Defense Fund

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1979

🤲 Charity

🤝 Non-profit

Charity • Non-profit • Law

Animal Legal Defense Fund is a nonprofit organization acting as the legal voice for animals, focusing on protecting them from harm through litigation, legislation, and advocacy. They file high-impact lawsuits to protect animals, provide free legal assistance and training to prosecutors, and support legislation for better animal protection. Additionally, they offer resources and opportunities for law students and professionals to advance in the field of animal law. ALDF also focuses on various issues, including animal cruelty in research, captive animals, companion animals, and wildlife protection.

📋 Description

• Supervise one Associate, providing day-to-day direction, coaching, quality oversight, career development and performance management across all functional areas — including gift processing, data entry, and supporter communications — and establishing the best practice standards that define excellence in each area • Work with Advancement leadership to establish and track KPIs, SMART goals, and performance benchmarks that drive accountability and support team growth • Develop, maintain, and regularly update Standard Operating Procedures (SOPs) across data and systems operations and donor services, ensuring consistency, accountability, and service quality across both functions • Serve as the primary escalation point for gift processing issues, data backlogs, and vendor concerns • Proactively engage with departments across the organization, including Finance and Programs, to understand their data and reporting needs and develop Advancement Operations solutions that serve the full organization • Provide backup coverage for Associate functions — including customer service and gift processing — during absences or otherwise as needed to maintain continuity without disruption to operations • Develop and execute a data quality roadmap that optimizes people, processes, and technology to advance data maturity — making Advancement data more accurate, reliable, and actionable for decision-making and operational effectiveness • Design data strategies that drive audience engagement and fundraising revenue, including list segmentation, qualified list generation, and highly customized acquisition, solicitation, and stewardship campaigns • Build the data infrastructure to enable mid-level donor segmentation, moves management, and prospect research • Identify and implement database automations and AI integration opportunities to improve efficiency and streamline workflows; proactively monitor industry trends to continuously elevate data practices • Design and deliver data training for Advancement Team members, equipping staff to leverage data for decision-making and revenue growth within their respective areas • Lead large-scale data projects under the direction of the Development Director, as needed • Lead regular database clean-up projects, establishing and enforcing best practices in donor database health and data hygiene • Develop and maintain reporting infrastructure, delivering complex CRM reports to Advancement and Finance stakeholders on a routine and ad hoc basis • Develop, test, and validate data deliverables — including reports, segmented lists, and data projects — ensuring accuracy, timeliness, and alignment with organizational needs • Lead the production and delivery of recurring revenue and donor performance reporting for Development leadership • Proactively identify philanthropic opportunities through ongoing analysis of data trends, and surface and resolve advanced donation and data issues before they escalate • Ensure team adherence to policies and procedures for data management, maintaining data quality, security, and compliance with CAN-SPAM, PCI, and internal policies governing the use, storage, and handling of confidential donor and financial information • Manage the Advancement Team's use of the organization-wide CRM, including configuration, integrations with third-party fundraising tools and other platforms, and ensuring accurate tracking and timely reporting of deliverables • Manage key Development Team vendor partnerships, such as the CRM and caging vendor, providing strategic oversight to ensure alignment with organizational goals, drive performance, resolve issues, and optimize systems for long-term efficiency and impact • Serve as the Advancement Team lead for ALDF's migration from ROI to Salesforce.

🎯 Requirements

• A bachelor's degree in a related field is preferred. In lieu of a degree, a minimum of 5 years of fundraising experience may be considered equivalent • Minimum of 5 years of nonprofit development operations or data management experience, with experience in a $20M+ revenue fundraising operation preferred • Minimum of 3 years of direct supervisory or team management experience • Salesforce CRM expertise with deep, hands-on platform experience across reporting, data management, and fundraising workflows • Direct experience leading at least one full CRM migration, including data mapping, cleaning, and stakeholder coordination • Advanced proficiency in Microsoft Excel and data analysis tools, with the ability to manage and interpret complex datasets • Comfort handling direct donor and supporter contact via phone and email • Proven experience managing external vendor relationships, including enforcing adherence to SOPs, contracts, and performance expectations • Strong written communication and ability to translate data insights for non-technical stakeholders • Demonstrated ability to think strategically, prioritize competing demands, and independently manage multiple concurrent projects with exceptional attention to detail and consistent adherence to deadlines • Working knowledge of IRS regulations governing charitable contributions, donor data, and gift processing • An understanding of and demonstrated commitment to the mission of the Animal Legal Defense Fund • Ability to travel for occasional staff meetings and retreats, estimated 1-2 trips annually

🏖️ Benefits

• Comprehensive health care, dental, life and vision benefits (100% employer paid) • Flexible Spending Account (FSA) and Dependent Care Account (DCA) • 192 hours of PTO • 19 paid holidays • 1-month paid sabbatical after 5 years of continuous employment • 16 weeks paid parental leave • 401k plan with a maximum 5% employer contribution match after one year of employment • Alternative work schedules (at manager’s discretion) • One time remote work allowance of $750 • Annual professional development reimbursement of up to $1,000 • Maintaining a healthy work/life balance is a core value for the Animal Legal Defense Fund