ALE
1 - 10 employees
🚗 Transport
⚡ Energy
Transport • Energy • Infrastructure
ALE is a specialist heavy lifting and heavy transport company that delivers engineered, end-to-end solutions for moving, lifting and installing oversized and complex industrial structures. It provides crane rental, heavy transport, skidding, jacking, modular lifting and project logistics for sectors such as energy (oil & gas, LNG, power and nuclear), renewables (onshore and offshore wind), mining, ports and civil infrastructure. ALE supports large industrial clients with planning, engineered lifts, on-site execution and equipment rental for major construction, maintenance and decommissioning projects worldwide.
French Customer Support – Freelance
Job not on LinkedIn
🕒 March 13
🗣️🇫🇷 French Required
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ALE
1 - 10 employees
🚗 Transport
⚡ Energy
Transport • Energy • Infrastructure
ALE is a specialist heavy lifting and heavy transport company that delivers engineered, end-to-end solutions for moving, lifting and installing oversized and complex industrial structures. It provides crane rental, heavy transport, skidding, jacking, modular lifting and project logistics for sectors such as energy (oil & gas, LNG, power and nuclear), renewables (onshore and offshore wind), mining, ports and civil infrastructure. ALE supports large industrial clients with planning, engineered lifts, on-site execution and equipment rental for major construction, maintenance and decommissioning projects worldwide.
📋 Description
• Provide customer support in French via ticketing system, phone, or messaging • Assist users with basic technical issues related to their workstation or applications • Guide users in the use of office tools and collaborative platforms • Diagnose simple software, connectivity, or configuration issues • Escalate more complex incidents to the appropriate technical teams • Track and update requests in the ticketing system • Ensure clear communication and follow-up with users • Contribute to maintaining a high level of customer satisfaction
🎯 Requirements
• Fluent French speaker (clear and professional communication required) • Experience in customer support, helpdesk, or service desk is a plus • Comfortable assisting users with basic technical questions • Strong communication and problem-solving skills • Customer-oriented mindset and patience with users • Organized and able to manage multiple support requests
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