Outreach Specialist, Pharmacy Outreach

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🕒 May 15

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Aledade, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🏢 Enterprise

Healthcare Insurance • Enterprise

Aledade, Inc. is a public benefit corporation that operates as the largest network of independent primary care practices in the United States. The company specializes in Accountable Care Organizations (ACOs), which help primary care practices and health centers improve patient outcomes and generate sustainable revenue through value-based care solutions. Aledade offers data insights, support, and business solutions to achieve sustainability and clinical autonomy. It collaborates with a wide range of healthcare providers, including primary care practices, community health centers, and network ACOs, ensuring improved quality of care and patient satisfaction. With operations in 45 states and affiliations with over 20,000 clinicians serving more than 2. 5 million patients, Aledade is committed to reducing care fragmentation and enhancing the overall quality of life for clinicians and patients alike.

📋 Description

• Conduct & handle high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols while meeting and sustaining performance goals (i.e. calls/hour, call quality, etc.) • Collaborate with patients to actively problem-solve, identify and remove barriers to medication adherence (i.e. cost, forgetfulness, or lack of perceived need) and/or escalate clinical barriers to a pharmacist • Overcome patient objectives and reluctance through influence, empathy, and education to secure patient commitment to medication adherence. • Proactively coordinate with medical providers or pharmacies as needed to ensure prescription refills occur as scheduled. • Accurately document all interactions, outcomes, and identified barriers in appropriate systems. • Identify opportunities to enhance pharmacy workflows and processes • Participate in training and peer-to-peer learning opportunities to build subject matter expertise in pharmacy quality metrics (e.g., STARs) • Provide feedback, share best practices, and assist employees to support achievement of program, departmental, and organizational goals

🎯 Requirements

• High School Diploma • Minimum 1 year of experience in a call center environment providing patient outreach • Regular and predictable attendance; Ability to work any shift between 8 AM - 7 PM EST with the potential for evening and Saturday coverage as dictated by business needs • Excellent verbal communication, active listening, and negotiation skills • Ability to overcome objections and build rapport with patients or customers • Proficient with call center platforms and electronic health records (EHR) platforms • Proficient in Microsoft Excel and Google Sheets • Ability to work in a fast paced environment and adapt quickly to change • Strong organizational skills with an attention to detail and accuracy • Must have access to reliable high speed internet connection

🏖️ Benefits

• Flexible work schedules and the ability to work remotely are available for many roles • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners • Robust time-off plan (21 days of PTO in your first year) • Two paid volunteer days and 11 paid holidays • 12 weeks paid parental leave for all new parents • Six weeks paid sabbatical after six years of service • Educational Assistant Program and Clinical Employee Reimbursement Program • 401(k) with up to 4% match • Stock options • And much more!