Practice Support Manager, Remote

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August 15

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Aledade, Inc.

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Healthcare Insurance • Enterprise

Aledade, Inc. is a public benefit corporation that operates as the largest network of independent primary care practices in the United States. The company specializes in Accountable Care Organizations (ACOs), which help primary care practices and health centers improve patient outcomes and generate sustainable revenue through value-based care solutions. Aledade offers data insights, support, and business solutions to achieve sustainability and clinical autonomy. It collaborates with a wide range of healthcare providers, including primary care practices, community health centers, and network ACOs, ensuring improved quality of care and patient satisfaction. With operations in 45 states and affiliations with over 20,000 clinicians serving more than 2. 5 million patients, Aledade is committed to reducing care fragmentation and enhancing the overall quality of life for clinicians and patients alike.

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🏢 Enterprise

📋 Description

• Lead a technical support team that ensures healthcare operations run seamlessly; combines people management with hands-on technical problem-solving; guide daily activities; drive performance and accountability across all support functions • Oversee SLAs, incident lifecycles, monitor systems; provide escalation support; work through interface changes; supervise ticket management; identify improvements through process enhancements and automation • Strategic thinking and tactical execution; implement solutions to streamline workflows; ensure team has tools and guidance; regular reporting to leadership on operational efficiency and team performance • Make meaningful impact on healthcare delivery while developing technical expertise and leadership in a collaborative, mission-driven environment • Candidates should be comfortable working remotely/work from home anywhere within the US.

🎯 Requirements

• 4+ years of experience as a Technical Support Manager in a healthcare or technology setting • Strong leadership and communication skills, with an ability to collaborate and negotiate effectively with cross-functional partners • Experience leading a team and managing team performance • Demonstrated experience in a technical operations role with a deep understanding of Incident Management frameworks (e.g., ITIL) • Proven ability to define, implement, and manage SLAs • Hands-on experience with enterprise monitoring and alerting systems (e.g., Datadog, PagerDuty) • Experience creating and maintaining operational runbooks and documentation • Competency in healthcare data standards (e.g., HL7 SIU/ADT, HIPAA X12 837, or CCDA) • Experience with building or supporting interfaces in the Mirth interface engine • Proficiency in constructing new and complex SQL queries for troubleshooting and analysis • Proven experience using Python, AWS CLI, and Bash • Bachelor's degree in Information Technology, Health Informatics, or a related field • Direct experience with modern data platforms like Databricks and streaming technologies like Kafka, or a demonstrated ability to learn new, complex technical systems quickly. • Prior experience working as a Mirth Interface Engineer • ITIL or other relevant incident management certification

🏖️ Benefits

• Flexible work schedules and the ability to work remotely are available for many roles • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners • Robust time-off plan (21 days of PTO in your first year) • Two paid volunteer days and 11 paid holidays • 12 weeks paid parental leave for all new parents • Six weeks paid sabbatical after six years of service • Educational Assistant Program and Clinical Employee Reimbursement Program • 401(k) with up to 4% match • Stock options • And much more!