Customer Support Specialist – Shift Wed-Sun, 3pm-11pm CST

11 hours ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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AlertMedia

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B2B • SaaS • Telecommunications

AlertMedia is a company that provides comprehensive communication solutions for businesses, focusing on the ability to manage links, QR codes, and connections with audiences. Through the Bitly Connections Platform, they offer tools for URL shortening, QR code generation, and landing page creation, designed to help companies enhance customer engagement and streamline digital communication. With a focus on analytics and integrations with platforms like HubSpot and Canva, AlertMedia aims to improve the digital interaction in industries such as retail, healthcare, and financial services, making it easier for businesses to connect with their customers efficiently.

201 - 500 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

📋 Description

• Support AlertMedia customers by assessing inbound tickets and live chats inquiring about product issues and general account questions in a prompt manner. • Communicate with professionalism and empathy as you work to resolve customer issues. • With the help of our Learning & Development Manager, you will stay updated on product knowledge. • Manage customer tickets within our case queue. • Go the extra mile in interacting with our customers, ensuring they have a “world class” support experience. • Escalate advanced customer cases to the appropriate team members. • Collaborate with fellow team members, sharing your experiences and knowledge.

🎯 Requirements

• 1-2 years of experience in a customer support role in software is preferable • Familiarity with Zendesk, Slack, Excel, Outlook, or similar • Tons of energy, humor, compassion, and enthusiasm • A passion for continual learning with a desire and willingness to be coached • The ability and desire to work in a fast-paced challenging environment • Exceptional phone etiquette & written communication skills • Strong listening skills • Thrives with both autonomy and collaboration • Outstanding English communication skills • This position is not eligible for visa sponsorship • Shift available – Wed-Sun, 3pm-11pm CST • Position is fully remote and open to candidates in El Paso, Texas or surrounding area in the U.S.

🏖️ Benefits

• Competitive base salary + Company-wide bonus program • Generous and flexible time off and parental leave policies • Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! • 401K with a generous company match • Amazing rewards and incentives – we love celebrating each other! • Commitment to community service with opportunities to give back • A Best Places to Work company 9 years in a row and numerous other awards • Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails • Ongoing career development opportunities with our Learning and Development team