Renewals Manager

Job not on LinkedIn

11 hours ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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AlertMedia

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B2B • SaaS • Telecommunications

AlertMedia is a company that provides comprehensive communication solutions for businesses, focusing on the ability to manage links, QR codes, and connections with audiences. Through the Bitly Connections Platform, they offer tools for URL shortening, QR code generation, and landing page creation, designed to help companies enhance customer engagement and streamline digital communication. With a focus on analytics and integrations with platforms like HubSpot and Canva, AlertMedia aims to improve the digital interaction in industries such as retail, healthcare, and financial services, making it easier for businesses to connect with their customers efficiently.

201 - 500 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

📋 Description

• Own, drive, and lead the renewals process in collaboration with the customer success team to preserve and enhance customer contracts and relationships • Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments • Prepare renewal quotes, notifications, and develop the playbook for maximizing revenue retention • Position services and escalating pain points to the Customer Success team • Maintain and report an accurate rolling 90-day forecast of renewals in your territory • Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth • Build and maintain strong relationships with internal and external counterparts, and serve as a bridge between Sales, Finance, and Customer Success • Gain a deep understanding of our pricing model, contract structure, and the flexibility within them for negotiation • Participate in Customer Success Manager led business reviews, and lead Renewals Meetings as needed • Become well versed on the ROI and value proposition of AlertMedia

🎯 Requirements

• 3+ years of professional experience in Renewals or Procurement, or 4+ years of Sales, Customer Success, Account Management preferably within a SaaS organization • Salesforce experience required, Outreach a plus • Consistent track record of achieving personal and team goals • History of thriving in a rapidly changing environment • Detail oriented, comfortable gathering and analyzing data, creative problem solver, team player, adaptable • Ability to grow business in a strategic manner, i.e., creating new processes and initiatives with limited direction • Strong ability to forge lasting relationships through verbal and virtual communication to meet objectives and sales quotas • Ability to independently make good decisions in the spirit of the strategic direction of the organization • Experienced in coordinating with cross functional teams to drive various objectives (quota, legal amendments, technical issues, etc.) • This position is not eligible for visa sponsorship

🏖️ Benefits

• Competitive base salary + Company-Wide Bonus program • Generous and flexible time and parental leave policies • Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees! • 401K with a generous company match • Amazing rewards and incentives – we love celebrating each other! • Commitment to community service with opportunities to give back • A Best Places to Work company 9 years in a row and numerous other awards • Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails • Ongoing career development opportunities facilitated by our Learning & Development teams