Client Success Manager, English/French

November 18

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Alexa Translations

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B2B • SaaS • Artificial Intelligence

Alexa Translations is a company that offers advanced translation solutions by blending AI technology with professional translators. They provide customized translation services catering specifically to legal, financial, and securities sectors, leveraging industry-trained translators along with their AI-driven translation platform. Their services include professional translators who can provide legal opinions, certifications, and help boost productivity and reduce outsourcing costs through AI integration. Alexa Translations is recognized for their award-winning support and high-security standards, serving prestigious clients including top banks and law firms. The company is committed to breaking language barriers and optimizing translation processes for businesses worldwide.

51 - 200 employees

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Build and maintain strong client relationships with A.I. platform clients through the subscription stage. • Execute and manage the onboarding and implementation plan for new clients, ensuring a seamless transition and alignment with client goals. • Deliver engaging and informative training sessions tailored to client needs to maximize product adoption and effectiveness. • Serve as the primary point of contact for client inquiries, support requests, and troubleshooting, ensuring timely and effective resolution of issues. • Prepare in-depth QBR materials, provide actionable insights to the Sales team, and actively participate in QBR meetings to review client performance and strategic goals. • Monitor client health metrics, satisfaction scores, and other insights to proactively address concerns and drive client retention initiatives. • Collaborate with clients and Sales to identify and propose upsell or cross-sell opportunities for new products, services, or features. • Oversee client billing matters, ensuring accuracy and addressing any related queries or concerns efficiently. • Conduct regular satisfaction calls to gather feedback, reinforce relationships, and maintain alignment with client expectations and goals.

🎯 Requirements

• 4+ years of experience in client success or similar roles • Full proficiency in professional-level Arabic, English and French is a requirement • Experience working in the language translation industry is a valuable asset. • Demonstrated experience in B2B SaaS and providing technical support. • Proven ability to manage and develop relationships with C-level executives and senior managers. • College diploma, university degree, or equivalent

🏖️ Benefits

• Comprehensive Health Insurance: Including complementary therapies and support for your overall well-being. • Your Birthday Off: We celebrate your special day! • 6 Personal/Sick Days: Take the time you need for your health or life’s unexpected moments. • Remote Work Model • Learning & Growth Opportunities: Training and resources tailored to your role and department. • Supportive & Collaborative Team Culture: Work alongside team members who genuinely have your back • Team Recognition & Action Awards: Celebrate wins and contributions in meaningful ways. • Employee Referral Program: Earn rewards for bringing amazing talent to our team.