Technical Account Manager

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🕒 January 22

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Alex Staff Agency

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Alex Staff Agency is a recruitment agency specializing in connecting IT professionals with companies around the globe. The agency offers a variety of services including career counseling for candidates, helping them find job opportunities in countries they love, and assisting employers in hiring skilled talent. With over 20 years of experience in the field, Alex Staff Agency has built a broad network across more than 150 markets, facilitating successful relocations and onboarding for numerous candidates. The agency prides itself on supporting candidates throughout the hiring process and beyond, offering guidance and expertise every step of the way.

📋 Description

• Manage day-to-day communication with existing merchants. • Act as the primary technical point of contact during integration, onboarding and post-launch support. • Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations. • Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting. • Monitor client activity, identify issues proactively, and escalate when needed. • Maintain accurate documentation, integration notes, and CRM updates. • Provide clear explanations of payment flows, settlement logic, blockchain specifics, and operational processes.

🎯 Requirements

• 2+ years of experience in payments, fintech, banking, crypto, PSPs, merchant services or similar. • Strong English and Russian (both written and spoken). • Solid understanding of payment flows, deposits/withdrawals, KYC/KYB, compliance requirements. • Experience working with APIs, webhooks, dashboards, or integrations (not a developer role, but technical literacy is required). • Ability to work with merchant support tools (CRM, Slack/Telegram chats, ticketing systems, Salesforce, Jira/Confluence). • Strong communication, problem-solving, and prioritization skills. • Ability to work independently and take full ownership of merchant success.