Customer Success Engineer

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Algolia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

📣 Marketing

📦 Logistics

💰 $150M Series D on 2021-07

Consulting • Marketing • Logistics

Algolia is an innovative company specializing in AI-powered search solutions. Offering a comprehensive suite of tools, including AI Search, AI Browse, and AI Recommendations, Algolia helps businesses enhance their customer experiences through powerful search capabilities. Their platform supports a vast range of integrations such as Shopify, Salesforce Commerce Cloud, and Adobe Commerce, making it easy for businesses to implement and manage custom search functionalities efficiently. Algolia is known for its fast, scalable search engine, capable of handling over 1. 7 trillion queries annually, and provides extensive analytical insights and user interface components tailored for specific customer journeys.

📋 Description

• Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs • Scope, shape and present technical workshops to drive Algolia’s adoption • Advise Algolia’s customers on the best technical and industry practices around search implementation and optimization • Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience. • Work across the organisation and escalate as necessary for confirmation of solutions or other options. • Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers. • Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting. • Proactively identify and work with the customer to resolve technical risks and bottlenecks. • Provide guidance on how to optimise the use of their environment.

🎯 Requirements

• 4+ years experience in a customer-facing technical role (CSE, SE, SA, consultant), ideally in the SaaS space • Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python • Experience with REST API, database management, and web development technologies • Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review) • A lifelong learning and growth mindset • Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience • Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels • Excellence in time management, task prioritization, and evaluation of situational urgency • Travel to customers' locations may be required occasionally

🏖️ Benefits

• Flexible workplace model • Opportunity to work remotely or hybrid • High-trust environment with autonomy • Emphasis on impact, contribution, and output