Solutions Architect

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November 21

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Algolia

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Artificial Intelligence • SaaS • eCommerce

Algolia is an innovative company specializing in AI-powered search solutions. Offering a comprehensive suite of tools, including AI Search, AI Browse, and AI Recommendations, Algolia helps businesses enhance their customer experiences through powerful search capabilities. Their platform supports a vast range of integrations such as Shopify, Salesforce Commerce Cloud, and Adobe Commerce, making it easy for businesses to implement and manage custom search functionalities efficiently. Algolia is known for its fast, scalable search engine, capable of handling over 1. 7 trillion queries annually, and provides extensive analytical insights and user interface components tailored for specific customer journeys.

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

☁️ SaaS

🛍️ eCommerce

💰 $150M Series D on 2021-07

📋 Description

• Be a Trusted Advisor; engage with our customers’ technical architects and business stakeholders to provide high-quality technical solutions and product training to drive successful customer outcomes • Link business processes with product technical solutions • Execute delivery methodology to drive projects to completion on time and on budget • Troubleshoot key customer implementation issues and demonstrate ability to drive successful resolution • Prototype and catalog new solutions to fit business pain points • Consult on architecture, indexing, searching, and UI best practices • Expand relationship and product usage within the enterprise segment • Engage in customer calls and on-site visits to help inform and align on product roadmaps for future partnership growth • Aid in the development of detailed action plan, roadmap, prototype, final recommendation document, SM Action Plan and Retrospective • Partner with Success Management and Engagement Manager and other internal roles to understand project goals and deliverables • Create and increase reusability of solutions content (blog posts, workshop tutorials, etc), tooling, and internal projects • Build out tooling and/or collateral to help scale customer engagement • Inform and ultimately evolve product ecosystem by listening and advocating for customers technical needs • Work with Engineering to track and resolve feature requests and bugs • Meet with Product to stay informed on the latest changes to Algolia ecosystem and disseminate internally and to customers as appropriate

🎯 Requirements

• 5+ years experience in a customer-facing, deeply technical, and consultative role • Experience working with ecommerce or search technologies • Polished consulting skills • Keen awareness of sensitive client topics • Capability to tactfully navigate and effectively address client messaging and recommendations • Proficient in Javascript/HTML/CSS for the front-end • Proficient in a backend framework (i.e. node, Rails, Django, etc.) • Ability to establish credibility and rapport with Senior Executives and technical and non-technical team members • Excellent analytical and problem solving skills with a history of hands-on project management of large and small initiatives • Ability to prioritize tasks effectively with a high-level of attention to detail • Ability to quickly define dependencies, issues, and outline mitigation plans against risks • Ability to work under tight deadlines while being flexible and responding to changing business and technical conditions • Ability to communicate effectively to both the technology and business communities • Consistent history of business-building successes and passion for results.

🏖️ Benefits

• Flexible workplace model • High-trust environment • Autonomy to choose where to work