Technical Support Engineer

September 4

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AlgoSec

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Global cybersecurity leader, AlgoSec, empowers organizations to secure application connectivity and cloud-native applications throughout their multi-cloud and hybrid network.

501 - 1000 employees

💰 Venture Round on 2018-01

📋 Description

• Supporting our global customers via email, phone, and webcasts • Guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting • Maintaining and updating the AlgoSec knowledge base • Participating in the buildup of the support organization • Introducing support methodologies, tools and processes • Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management • Reporting to Team Leader, Americas Support • Location: Brazil (Home Office); support customers worldwide

🎯 Requirements

• At least 3 years previous experience in similar position, in a software company • Experience in Linux/UNIX environments • Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.) • Experience in support of network security software products • Independent, resourceful, problem-solver, result oriented • Fast learner • Team player, pleasant and with a high level of integrity • Excellent written and verbal communication skills in English • Operating well under-pressure, multi-tasking • Willingness to work at irregular hours to support our customers world-wide; we are a 24x7 Support operation • Resume must be submitted in English • Advantages: Experience in SRE/DevOps • Advantages: Experience in Linux script languages (PERL, shell)