Customer Service Manager – Temporary

🔥 4 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $50k - $55k / year

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Driving the results through daily, weekly, monthly management routines. Ensure the team is meeting or exceeding all key metrics. • Managing outbound facing activities (appointment confirmation, courtesy calls, web chat, email, etc.). Managing team taking inbound calls, focusing on efficiency, referrals, accuracy, compliance, and quality. • Monitoring each Customer Service Associate’s daily performance against monthly objectives and goals. • Addressing both positive and negative performance issues in a timely and impactful manner. Driving accountability for results and immediate improvement towards results. • Achieving goals against individual and team targets through coaching, planning, and motivation. • Understanding adjustments needed in team performance to achieve key performance indicators. • Handling and supervising all customer complaints related to the Customer Service Associates or service delivery received. • Partnering with designated teams to coordinate and ensure proper operational delivery.

🎯 Requirements

• Demonstrate success in maintaining a calm and professional demeanor in a busy business environment. • Exhibit excelled understanding details of insurance or complex information. • Possess ability to multi-task, have good computer skills and desktop navigation, and be an exceptional communicator. • 2+ years supervisory or team lead experience. • 2+ years of experience handling complex processes, problem solving and applying analytical skills. • Have excellent communication skills whether written or verbal.

🏖️ Benefits

• health, dental and vision coverages starting Day One. • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities