Senior Manager, Client Management – Alight Leave Solutions

🔥 4 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $120k - $140k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• responsible for strategy, management, and retention of a high-revenue and complex client portfolio • fostering strategic relationships with clients and brokers • optimizing the value clients gain from Alight's products and solutions • consulting with clients regularly on best practices to increase product adoption and utilization • owning the Account Health strategy for assigned client accounts • proactively monitoring and identifying client retention risk • strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews • informing clients of changes in legislation that affect disability, workers compensation and FMLA management • acting as a change agent; Seeks out and pursues new ideas for continuous improvement • traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed

🎯 Requirements

• 5 years of direct Client/Broker Relationship management experience or advanced degree equivalent • excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts • compelling analytical skills with the ability to translate data into actionable insights • experience managing pricing and financial models • ability to partner with the Sales/Commercial Team to identify expansion opportunities • experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion • experience in HR services, business management, disability/absence, and healthcare

🏖️ Benefits

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities