Delivery Specialist

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

👥 HR Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.

📋 Description

• responsible for day to day processing, monitoring, and support of electronic file exchanges • ensure that inbound and outbound files are delivered accurately, securely, and on schedule • investigate and resolve file transmission issues as they arise • work closely with internal teams and external partners to maintain reliable data exchange operations and meet service-level expectations • provide technical expertise with internal and external users regarding data files/interfaces • provide ongoing production support by monitoring productions jobs, restarting failed jobs, and performing defect analysis and correction • investigate data and system troubleshooting maintaining accurate documentation on internal issues • understand data requirements and file/interface layouts required by internal/external clients and third parties and translate those requirements into file/interface specifications • coordinate follow-up meetings with clients or vendors for new files interfaces implementation or updates to existing files interfaces • develop Standard Operating Procedures (SOPs) for new processes to assist the Operational team in handling special requests and improving customer service • coordinate annual enrollment activities between internal and external clients.

🎯 Requirements

• Bachelor in business administration / computer science or related field • Knowledge in SQL language • high attention to detail and accuracy • Able to perform audits to high volume of data • Able to learn and apply new skills • Verbal and written communication skills (English and Spanish) • Able to work independently with minimal supervision • MS Excel and Word skills • Able to navigate Alight’s proprietary systems and web based tools • Able to interact professionally with a diverse group (executives, managers, legal, and subject matter experts) • Able to prioritize work continually and produce a significant volume of work efficiently within performance standards.

🏖️ Benefits

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities