Alight Solutions
10,000+ employees
Founded 2016
🏢 Enterprise
👥 HR Tech
☁️ SaaS
Enterprise • HR Tech • SaaS
Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.
Delivery Specialist – Temporary
🕒 June 13
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Alight Solutions
10,000+ employees
Founded 2016
🏢 Enterprise
👥 HR Tech
☁️ SaaS
Enterprise • HR Tech • SaaS
Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.
📋 Description
• Supporting end to end enterprise service delivery including agent pre-onboarding, licensing, contracting, and certifications. • Handling complex tasks such as escalations, report analysis, and communication to key stakeholders independently. • Managing projects, coordinating with clients, carriers, third parties, and other company services. • Building personal domain, plan, and regulatory knowledge through formal learning and on the job learning experiences. • Monitoring and tracking service-related metrics to ensure processes meet or exceed targets and identify process improvement opportunities. • Managing multiple carrier agent readiness to sell processes. • Partnering with carrier contacts to document the readiness process, communicate status updates, report issues/risks, and obtain resolution.
🎯 Requirements
• Show organization skills with the ability to multi-task and drive and prioritize own work. • Exhibit skills in attention to detail, written and verbal communication, presentation, and problem solving. • Have analytical, listening, and interpersonal skills. • Enhanced knowledge of administrative systems and processes. • Experience in the use of collaboration software tools in a remote office environment. • Experience and education in business or equivalent work experience required. • Enhanced to Expert knowledge of Microsoft applications Word and Excel, WebEx Teams, and Microsoft Teams.
🏖️ Benefits
• health, dental and vision coverages starting Day One. • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities • flexible working arrangements
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