Alight Solutions
Enterprise • HR Tech • SaaS
Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.
Digital Engagement and Wellbeing Client Success Director
6 hours ago
Alight Solutions
Enterprise • HR Tech • SaaS
Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.
📋 Description
• Overseeing Alight's wellbeing products for assigned clients • Drive ROI and measurable outcomes • Cultivating relationships with key decision makers in high-profile client organizations • Ensuring best practice adherence and driving solution implementation and enhancement • Leading client presentations about product offerings • Using data, insights and recommendations to lead ongoing client conversations • Driving the highest value for clients, measured by client specific key performance indicators (KPIs) • Developing promotions and competitions for designated accounts to increase engagement • Performing analytical reviews of client results • Developing strategic recommendations and action plans aligned with client’s business priorities
🎯 Requirements
• Have Industry experience in wellbeing, health, wealth, health technology, or Human Capital Management (HCM) • Experience at a digital healthcare, wellbeing or health consulting firm working within digital engagement platforms • Experience in revenue-focused roles • Proper candidate should be able to use KPI and ROI metrics to assess success and performance • Demonstrate comfort in helping persuade, influence, and negotiate with key stakeholders • Experience in opportunity and solutions identification to drive the highest revenue for the business • 10+ years’ experience in customer satisfaction or customer success roles • Master or Bachelor of Science/Arts in Communications/English, Finance, Business/Business Management, Marketing, Finance or Healthcare.
🏖️ Benefits
• Options include a variety of health coverage options • Wellbeing and support programs • Retirement plans • Vacation and sick leave • Maternity, paternity & adoption leave • Continuing education and training • Several voluntary benefit options
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