Operations Manager – Alight Leave Solutions

🔥 5 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $90k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

👥 HR Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.

📋 Description

• managing communication between the customer care team, administrative team and clinical team • ensuring legal compliance and confidentiality, providing timely notifications to employees and client company • reviewing documentation for approvals and denials • responding to periodic audits • utilizing expertise as a Subject Matter Expert in Leave of Absence programs • ensuring guidance on compliance and effective communication • leading a virtual team (across multiple locations) • defining roles and responsibilities and establishing direct accountabilities • focusing on building talent and people capability to enable a high-performance culture • responding timely and accurately to client and internal inquiries • communicating important information on new/updated processes and procedures to staff • providing ongoing client support with the use of diagnostic skills • identifying opportunities for continuous improvement • managing the established Key Performance Indicators (KPI’s) and ensuring Performance Guarantees are met • managing and overseeing workload, performance management, personnel management, and goal setting for the team • performing side by side listening/shadowing and coaching with team members

🎯 Requirements

• minimum of 3 years of claims leadership in LTD • proven ability to manage both day-to-day execution and projects to achieve results of business goals and special assignments • associate degree or equivalent professional work experience • excellent interpersonal communications skills both written and verbal • advanced problem-solving and analytical skills • supervisory experience and the ability to prioritize and assign work • advanced level computer skills using Windows and Microsoft Office suite of programs including Word, Excel, PowerPoint and Outlook • able to navigate organizational complexity, understanding the interdependencies and priorities • exceptional leader of people who can mentor and build capabilities within teams • technology proficiency: demonstrates a solid understanding of leveraging technology, tools and data to drive innovation, operational improvements and customer experience

🏖️ Benefits

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities