Senior Client Manager

November 5

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Alight Solutions

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Enterprise • HR Tech • SaaS

Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.

10,000+ employees

Founded 2016

🏢 Enterprise

👥 HR Tech

☁️ SaaS

📋 Description

• Serving as subject matter expert on defined benefit regulations, compliance requirements, and industry best practices • Effectively consult and present to external executive leader roles on plan design, administrative considerations, and legislative landscape • Staying informed about market trends, legislative changes, and emerging technologies in the retirement benefits space • Utilizing expert knowledge of DB to work with the client on difficult plan issues • Managing in-year revenue growth with a focus on project work and upselling existing scope • Managing to the client contract, and preserving contract margins including SLA adherence and E&O negotiations • Partnering with Oversight & Excellence to reduce total cost • Collaborating with Renewal Executives and Client Leader to prepare renewal

🎯 Requirements

• 7 years of experience in defined benefit plan administration • 5+ years direct experience in client relationship and project management • Possess the ability to work with and influence all areas of the client delivery business, across all stakeholders, and to best meet the outcomes for the client • Possess the ability to anticipate the needs of client based on extensive DB and client knowledge • Identify and lead team through changes, supporting the goals of the client • Possess effective communication and influencing skills on domain and technical matters, internally and externally

🏖️ Benefits

• Options include a variety of health coverage options • wellbeing and support programs • retirement • vacation and sick leave • maternity, paternity & adoption leave • continuing education and training • several voluntary benefit options