Alignment Health
501 - 1000 employees
Founded 2013
⚕️ Healthcare Insurance
💰 $135M Series C on 2020-03
Healthcare Insurance • Insurance • Healthcare
Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.
Customer Success Lead
🔥 12 hours ago
🗣️🇪🇸 Spanish Required
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Alignment Health
501 - 1000 employees
Founded 2013
⚕️ Healthcare Insurance
💰 $135M Series C on 2020-03
Healthcare Insurance • Insurance • Healthcare
Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.
📋 Description
• Take full ownership of complex, urgent, and high-visibility member escalations • Lead service recovery efforts with a focus on empathy and active listening • Serve as the primary point of contact for sensitive or escalated issues • Monitor active cases to ensure adherence to SLAs and quality standards • Collaborate closely with the Supervisor, Customer Success to ensure alignment
🎯 Requirements
• Strong knowledge of Medicare Managed Care plans required • 3+ years of customer service experience required (healthcare preferred) • Previous Lead or equivalent experience required • Bilingual (English/Spanish) preferred
🏖️ Benefits
• Competitive salary • Health insurance • Retirement plans • Professional development opportunities
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