Align Technology
10,000+ employees
Founded 1997
🧬 Biotechnology
⚕️ Healthcare Insurance
☁️ SaaS
💰 $105M Series D on 2000-06
Biotechnology • Healthcare Insurance • SaaS
Align Technology is a global medical device company that is changing lives through better smiles. The company reimagines and reinvents orthodontic and restorative treatment delivery for millions of people worldwide with its advanced technology solutions such as the Invisalign® System, the most advanced clear aligner system trusted by approximately 18. 9 million people globally. Align Technology also offers iTero™ intraoral scanners to enhance the dental practice experience by improving clinical precision and patient interaction. As a leading player in its industry, Align Technology is committed to international expansion and strategic growth while fostering a diverse and innovative work culture.
Part-Time IT Support Specialist
🔥 2 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Align Technology
10,000+ employees
Founded 1997
🧬 Biotechnology
⚕️ Healthcare Insurance
☁️ SaaS
💰 $105M Series D on 2000-06
Biotechnology • Healthcare Insurance • SaaS
Align Technology is a global medical device company that is changing lives through better smiles. The company reimagines and reinvents orthodontic and restorative treatment delivery for millions of people worldwide with its advanced technology solutions such as the Invisalign® System, the most advanced clear aligner system trusted by approximately 18. 9 million people globally. Align Technology also offers iTero™ intraoral scanners to enhance the dental practice experience by improving clinical precision and patient interaction. As a leading player in its industry, Align Technology is committed to international expansion and strategic growth while fostering a diverse and innovative work culture.
📋 Description
• Respond to inbound service desk calls and self-service support tickets. • Troubleshoot basic hardware, software, network connectivity, access, and endpoint issues. • Document issue details, troubleshooting steps, and resolution status in a ticketing system. • Use prior records and problem-solving skills to help identify root causes. • Escalate unresolved incidents to appropriate Tier 2, Tier 3, or resolver teams. • Provide timely, accurate, and professional support to end users. • Support full-time service desk coverage requirements.
🎯 Requirements
• High school diploma or equivalent. • At least 1 year of related customer service, call center, help desk, or IT support experience. • Ability to meet applicable public trust or suitability requirements. • Basic knowledge of end-user hardware, software, networking, and access support. • Strong communication, customer service, and documentation skills.
🏖️ Benefits
• Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs. • Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service. • Retirement Savings: 401(k) plan with company match and auto-enrollment. • Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance. • Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually. • Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.
Apply Now
