Partner Operations Manager

Job not on LinkedIn

🕒 5 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Align Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🧬 Biotechnology

⚕️ Healthcare Insurance

☁️ SaaS

💰 $105M Series D on 2000-06

Biotechnology • Healthcare Insurance • SaaS

Align Technology is a global medical device company that is changing lives through better smiles. The company reimagines and reinvents orthodontic and restorative treatment delivery for millions of people worldwide with its advanced technology solutions such as the Invisalign® System, the most advanced clear aligner system trusted by approximately 18. 9 million people globally. Align Technology also offers iTero™ intraoral scanners to enhance the dental practice experience by improving clinical precision and patient interaction. As a leading player in its industry, Align Technology is committed to international expansion and strategic growth while fostering a diverse and innovative work culture.

📋 Description

• Collaborate with Leadership, Sales, and Marketing to operationalize new partner program launches • Support partner marketing planning and execution by managing the overall partner program calendar, ensuring partners are engaged at the appropriate cadence and frequency, and coordinating with the marketing team to align activities with company objectives • Manage core partner program tools including the CRM (Salesforce), partner portal, content management tool (Highspot), project management platform (Asana), and partner ecosystem platform (Crossbeam), maintaining data integrity, reporting accuracy, content accuracy and relevance, and partner program project statuses • Support the marketing team in coordinating campaign launches, webinars, events, and digital initiatives, serving as the partner operations liaison across sales, content, and product teams • Serve as a primary point of contact for internal and external partner teams, ensuring timely communication and support • Onboard new partners and manage partner lifecycle processes • Track, report, and analyze overall partner program performance metrics, individual partner performance, and channel account manager (CAM) performance, generating insights and recommending improvements • Support the coordination of joint go-to-market planning with partners, supporting co-marketing activities in collaboration with the marketing team • Maintain and continuously improve partner enablement resources and documentation • Work closely with internal teams to resolve partner issues and support deal execution • Maintain oversight of service delivery escalations involving partners, serving as the operational point of escalation to ensure timely resolution and partner satisfaction

🎯 Requirements

• 3+ years of experience in marketing operations, partner operations, GTM operations, or a related function, preferably in a B2B or cybersecurity environment; proven ability to operate and optimize established programs, with a focus on incremental process improvement • Proficiency with CRM platforms and reporting tools • Strong project management skills and ability to multitask effectively • Analytical mindset with strong Excel/Google Sheets skills • Excellent written and verbal communication abilities • Highly organized, detail-oriented, and proactive • Experience working cross-functionally in a fast-paced organization • Prior experience in the cybersecurity, technology, or audit industry • Familiarity with channel/partner programs or alliances • Experience with Salesforce and partner relationship management (PRM) tools, preferably Crossbeam

🏖️ Benefits

• Healthcare, Dental, and Vision Benefits • Employer Paid Life Insurance and Disability Insurance • EAP - Employee Assistance Program • Pet Insurance • 401(k) Plan with Employer Matching • Competitive Bonus Structure • Home Office Reimbursement • Certification Reimbursement • Personalized Career Coaching • Generous Paid Time Off • Paid Office Closure December 25-January 1 • Vacation Bonus • Summer Hours