Alithya
B2B • Enterprise • Artificial Intelligence
Alithya is a global digital transformation and IT consulting firm that provides strategic consulting, enterprise transformation, and business enablement services. It helps organizations modernize ERP, supply chain, CRM, HCM, and enterprise performance systems, and offers cloud, data & analytics, AI/ML, managed services, quality engineering, and change management to drive adoption and ROI. Alithya works with major technology partners (Microsoft, Oracle, AWS, Salesforce) and focuses on practical, tailored solutions for mid-to-large enterprises across industries such as financial services, healthcare, government, telecommunications, transportation, and manufacturing.
EPM Service Delivery Manager – Managed Services
November 17
Alithya
B2B • Enterprise • Artificial Intelligence
Alithya is a global digital transformation and IT consulting firm that provides strategic consulting, enterprise transformation, and business enablement services. It helps organizations modernize ERP, supply chain, CRM, HCM, and enterprise performance systems, and offers cloud, data & analytics, AI/ML, managed services, quality engineering, and change management to drive adoption and ROI. Alithya works with major technology partners (Microsoft, Oracle, AWS, Salesforce) and focuses on practical, tailored solutions for mid-to-large enterprises across industries such as financial services, healthcare, government, telecommunications, transportation, and manufacturing.
📋 Description
• Oversee the Managed Services team, which provides post go-live support services to Oracle Cloud clients • Ensure client satisfaction by monitoring support requests, tracking budgets, and service metrics • Manage ticket progress and performance • Collaborate with team managers to lead motivated teams • Validate client billing and assist with invoicing and collections
🎯 Requirements
• Bachelor's degree or higher; • Minimum 5 years of experience in managing Oracle apps implementation projects or support engagements in a project manager or service delivery manager role; • Experience in client management and relationship development; • Experience within a flexible, innovative, and dynamic work environment; • Ability to multitask and work independently; • Proficient in Microsoft Office Suite: Excel, Word, Outlook, PowerPoint; • Excellent written, spoken and presentation skills, with the ability to communicate and interact with senior- and executive-level management and influence outcomes
🏖️ Benefits
• Unlimited Vacation Plan • 24/7 virtual healthcare • Comprehensive compensation plan, including short-term incentive programs • Access to wellness portal with health and wellness tools
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