Alkami Technology
501 - 1000 employees
Founded 2009
🏦 Banking
💳 Fintech
☁️ SaaS
💰 $300M Post-IPO Debt - Alkami Technology on 2025-03
Banking • Fintech • SaaS
Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.
Application Support Engineer
🔥 12 hours ago
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Alkami Technology
501 - 1000 employees
Founded 2009
🏦 Banking
💳 Fintech
☁️ SaaS
💰 $300M Post-IPO Debt - Alkami Technology on 2025-03
Banking • Fintech • SaaS
Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.
📋 Description
• Classify and document incoming application support tickets by severity, urgency, and category. • Resolve client issues by analyzing logs, running SQL queries, and reviewing application behavior. • Prioritize and manage tickets by maintaining SLAs and escalating when necessary. • Resolve tickets across a minimum of 5 product categories with sufficient depth. • Collaborate with internal teams by escalating complex issues with clear diagnostics and context. • Enhance the knowledge base by documenting resolutions and creating troubleshooting procedures.
🎯 Requirements
• 2+ years in a B2B application support role • Proficiency in SQL and log analysis • Knowledge of ITIL or SaaS principles • Experience in troubleshooting application issues in distributed systems • Associate Degree, Coding/Development Bootcamp Certification, or equivalent practical experience
🏖️ Benefits
• unlimited paid time off • 401(k) with employer match
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