Patient Experience Coordinator

Job not on LinkedIn

🔥 50 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Allara

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 $26M Series B - Allara on 2025-01

Consulting • Insurance • Healthcare

<Allara> Allara is a telehealth women’s specialty care platform that provides personalized, team-based medical and nutrition care for complex hormonal, metabolic, and gynecological conditions. Through virtual visits, board-certified OB-GYNs, endocrinologists, nurse practitioners, registered dietitians, and care concierges, Allara delivers comprehensive testing, individualized treatment plans, and ongoing monitoring, with insurance-supported or self-pay options.

📋 Description

• Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses. • Act as a liaison between patients and providers, relaying critical information with accuracy. • Guide patients through scheduling, telehealth services, and general inquiries about Allara’s offerings. • Communicate billing-related updates from the finance team to patients, ensuring clarity and support. • Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism. • Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly. • Identify patient pain points and share insights to improve the overall experience. • Stay informed about Allara’s evolving services to provide accurate and up-to-date support.

🎯 Requirements

• 1.5+ years of experience in customer support and/or patient-facing roles, preferably in a remote setting. • Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations. • Exceptional attention to detail. • Ability to problem-solve creatively, ensuring smooth coordination of medical requests. • Strong technical skills, comfortable navigating multiple systems, and working with sensitive data. • Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred. • A quiet, private workspace with reliable internet to support confidential patient communications.

🏖️ Benefits

• 1099 Contractor role • 100% remote