Residential Support Representative

🔥 0 minutes ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $40k - $60k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Allegion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

🔐 Security

🔧 Hardware

🏢 Enterprise

💰 Post-IPO Debt on 2022-06

Security • Hardware • Enterprise

Allegion is a company specializing in security solutions, focusing on security around the door and adjacent areas. They produce a wide range of products from mechanical locks to advanced biometric scanning devices, providing integrated and simple security solutions. Allegion aims to redefine security through innovative technology, ensuring safety wherever customers may be.

📋 Description

• Provide positive customer experiences to help troubleshoot basic technical problems primarily through digital communication, both inbound and outbound • May also need to provide support via our phones channels as needed • Assist customers in troubleshooting issues with Schlage products and ensure a resolution or suitable next steps • Escalate or seek guidance from internal resources or SME’s as needed • Guide customers through how-to-related inquiries such as installation, app setup, product registration, etc. • Be the voice of the customer by communicating case drivers and known issues to internal stakeholders, ensuring a swift resolution • Build trust through complete follow-through on customer commitments

🎯 Requirements

• 1+ years of customer service experience preferred • An HS Diploma or GED is required; an associate’s degree is preferred • Ability to type 55 wpm, corrected speed • 1+ years’ experience handling high-volume inquiries • Strong written and verbal communication skills, with proper grammar and punctuation knowledge • Knowledge of and the ability to perform basic computer skills • Working knowledge of PC-based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications • Familiarity with and/or comfort in using smart device applications is preferred • Ability to multi-task, prioritize, and manage time efficiently • Ability to identify recurring customer issues • Ability to develop cross-functional, professional working relationships • Bilingual in Spanish and/or French is an asset

🏖️ Benefits

• Health, dental and vision insurance coverage, helping you “be safe, be healthy” • Competitive Paid Time Off • A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period • Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses • Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses • Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury • Life Insurance – Term life coverage with the option to purchase supplemental coverage • Tuition Reimbursement • Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards • Employee Discounts through Perks at Work • Community involvement and opportunities to give back so you can “serve others, not yourself” • Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching