Customer Support Specialist

🔥 3 minutes ago

🇨🇴 Colombia – Remote

💵 COL$65M - COL$85M / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allego

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🤝 B2B

💰 Equity Funding on 2024-08

SaaS • B2B

Allego is a market-leading revenue enablement platform that unifies learning, coaching, content management, conversation intelligence, and digital sales rooms with practical AI to guide revenue teams. The platform embeds AI agents, modern mobile-first learning, and content management into everyday workflows to improve onboarding, coaching, deal progression, and seller readiness. Allego serves multiple industries — including financial services, life sciences, high tech, manufacturing, and medical devices — and emphasizes integrations, security, and measurable outcomes like faster ramp time, increased sales, and time savings. The company positions itself for enterprise customers and highlights Gartner and Forrester recognition.

📋 Description

• Manage inbound customer requests for technical support and services • Resolve customer support questions via phone, email, or troubleshooting screen share meetings • Identify customer needs and help customers leverage specific Allego features • Analyze and report product challenges and enhancements to Allego's Product Team • Provision new customer systems • Assist with supplemental content creation and transformation • Create new Allego systems • Author email templates and knowledge-base articles • Escalate requests to Advanced Support, Customer Success, or Operations teams

🎯 Requirements

• Fluent English with exceptional written and verbal communication skills • Prior troubleshooting experience • SaaS experience preferred • Detail-oriented and driven by quality • Ability to operate in an extremely fast-paced and evolving start-up environment • Experience using a CRM (Zendesk) preferred • Bachelor's degree or equivalent experience required • Flexibility to adjust hours within the 8:00 AM–9:00 PM Eastern Standard Time operational window

🏖️ Benefits

• Remote work fully remotely from Colombia • Remote's standard contractor benefits, including secure payments and access to benefits packages • Health benefits • Payroll, taxes, benefits, and compliance managed by Employer of Record (EOR)

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