Customer Service Agent

🔥 30 minutes ago

🇨🇴 Colombia – Remote

💵 $3M / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sezzle

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💳 Fintech

👥 B2C

🛍️ eCommerce

Fintech • B2C • eCommerce

Sezzle is a financial technology company that offers a "buy now, pay later" service, allowing consumers to purchase products and pay for them in four interest-free installments over six weeks. The Sezzle app provides users with a flexible financing alternative to traditional credit cards, enabling instant approval decisions without impacting credit scores. Sezzle partners with various top brands, including Amazon, Walmart, and Target, to offer in-app and in-store payment options. The company's mission is to empower consumers financially by providing more financial freedom and control. It is available as a mobile app, with millions of downloads and high user ratings, and works towards accessibility and inclusion on its platform.

📋 Description

• Provide prompt, detailed, empathetic, customer-oriented support • Assist customers with basic to complex inquiries via email, live chat, and phone • Learn and explain Sezzle's products and services • Build trust with the customer support team • Gather customer feedback for Product and Development teams • Advocate for customers and report product or process improvements • Identify solutions, communicate trends to leadership, and suggest customer-focused improvements

🎯 Requirements

• Fluent in written and spoken English and Spanish • Proven success in a fast-paced support environment • Excellent verbal and written communication skills for phone, email, and live chat support • Ability to manage multiple tasks and use personal judgment to take initiative • Ability to troubleshoot complex customer problems • Excitement to learn new technologies • 2+ years of customer support experience • Experience handling complex issues through email, phone, and/or live chat, preferably with software • Bachelor’s degree or an equivalent combination of education and experience • Zendesk, LiveAgent, or Jira experience is a plus

🏖️ Benefits

• Remote role • 3-4 training weeks • Competitive salary • Bonus structure

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