Customer Service Representative, HOA

🔥 10 hours ago

🇨🇴 Colombia – Remote

💵 COP3.2M - COP3.4M / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Provide customer care to established customers and their mortgage companies • Provide policy documents and verify coverage • Accept payments and answer product and service questions • Prepare correspondence and fulfill customer needs to ensure customer satisfaction • Answer incoming calls and respond to basic customer questions or forward calls to appropriate personnel • Take payments and perform mortgage verifications within assigned authority • Research customer inquiries and respond to appropriate parties in a timely manner • Process calls to meet or exceed service levels • Process requests within authority level and properly document files • Interface with team members, management, and customers regarding customer service issues • Refer callers to underwriters when appropriate • Manage high volumes of inbound and outbound calls • Provide accurate, valid, and complete information using appropriate methods and tools • Follow communication procedures, guidelines, and policies • Report directly to the Customer Service Supervisor

🎯 Requirements

• High school diploma or general education degree (GED) • 2+ years of Property and Casualty Insurance experience and/or training; or equivalent combination of education and experience • Proficiency with Microsoft Suite (Outlook, Word, Excel and PowerPoint) • Excellent written and communication skills in English language • Ability to work independently and effectively in a fast paced, high volume call center • Strong attention to detail and good decision-making skills • Proven business and analytical problem-solving skills • Product knowledge of Property and Casualty Insurance • Gather and analyze information skillfully • Ability to learn and properly process information with Company specific software • Ability to follow policies and procedures • Ability to maintain confidentiality • Demonstrated ability to effectively manage difficult or emotional customer situations • Insurance experience required, preferably with an insurance agency or direct carrier • Experience with homeowners insurance preferred • Regular, predictable attendance • A proven team player • A positive attitude and takes pride from doing great work • Self-motivated with a desire to succeed • Experience working with global and/or US based business teams • A quiet workspace • Internet connection of at least 30 Mbps download and 10 Mbps upload

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