Customer Success Implementation Manager

🕒 April 23

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Allego

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Allego is a leading provider of sales enablement solutions that empower client-facing teams with the knowledge, content, and insights they need to engage buyers and close more deals. The platform offers a comprehensive suite of tools including sales content management, digital sales rooms, conversation intelligence, and channel sales enablement—all powered by advanced AI capabilities. Allego serves various industries such as financial services, life sciences, and technology, and is trusted by a quarter of Dow Jones industrial companies. Its solutions are designed to improve coaching efficiency, reduce sales cycles, and enhance readiness and learning, ultimately boosting sales team productivity and performance.

📋 Description

• Lead and manage new customer implementation projects with multiple integrated workstreams • Develop and manage comprehensive project plans and timelines • Act as the Allego Product expert, consulting the client • Serve as a trusted advisor, confidently guiding customers on best practices • Guide customers on change management strategies and tactics • Partner with Sales to ensure ongoing strategic alignment • Effectively collaborate & communicate with internal teams • Drive customer satisfaction early on • Ensure a smooth transition to the post-implementation CS team • Consistently update and maintain data in internal systems • Contribute to the ongoing refinement of Allego's implementation methodology

🎯 Requirements

• 2-3 years of dedicated Project Management experience managing SaaS client implementation projects • Proven ability to develop and execute project plans, manage timelines and mitigate risks • Excellent communication, presentation, and interpersonal skills • Strong interpersonal skills and experience initiating and building positive relationships • Ability to quickly learn software functionality and consult on product feature configurations • Organizational and time management skills • Self-motivated, proactive team player with a ‘quality-first” mentality • Bachelor’s degree or equivalent • Proficient in Google Suite, Salesforce.com and Microsoft Office experience a plus

🏖️ Benefits

• health benefits • secure payments • access to benefits packages