Customer Support Specialist

🔥 13 hours ago

🇨🇴 Colombia – Remote

💵 COL$65M - COL$85M / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allego

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Allego is a leading provider of sales enablement solutions that empower client-facing teams with the knowledge, content, and insights they need to engage buyers and close more deals. The platform offers a comprehensive suite of tools including sales content management, digital sales rooms, conversation intelligence, and channel sales enablement—all powered by advanced AI capabilities. Allego serves various industries such as financial services, life sciences, and technology, and is trusted by a quarter of Dow Jones industrial companies. Its solutions are designed to improve coaching efficiency, reduce sales cycles, and enhance readiness and learning, ultimately boosting sales team productivity and performance.

📋 Description

• Manage inbound customer requests for technical support and services • Resolve customer support questions via phone, email, or troubleshooting screen share meetings • Identify customer needs and help customers leverage specific Allego features • Analyze and report product challenges and enhancements to Allego's Product Team • Provision new customer systems • Assist with supplemental content creation and transformation • Create new Allego systems • Author email templates and knowledge-base articles • Escalate requests to Advanced Support, Customer Success, or Operations teams

🎯 Requirements

• Fluent English with exceptional written and verbal communication skills • Prior troubleshooting experience • SaaS experience preferred • Detail-oriented and driven by quality • Ability to operate in an extremely fast-paced and evolving start-up environment • Experience using a CRM (Zendesk) preferred • Bachelor's degree or equivalent experience required • Flexibility to adjust hours within the 8:00 AM–9:00 PM Eastern Standard Time operational window

🏖️ Benefits

• Remote work fully remotely from Colombia • Remote's standard contractor benefits, including secure payments and access to benefits packages • Health benefits • Payroll, taxes, benefits, and compliance managed by Employer of Record (EOR)

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