Customer Service Representative, Dutch

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July 22

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Recruit4 Work SL

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Recruitment • HR Tech • B2B

Recruit4 Work SL is a trusted recruitment agency specializing in connecting top talent with leading organizations across various sectors. They offer tailored recruitment solutions to align the right candidates with their clients' unique needs. Recruit4 Work is known for sourcing skilled professionals for temporary, permanent, and specialized roles, and provides personalized career guidance to candidates. Their consultative and professional approach positions them as a reliable partner in recruitment success, delivering quality over quantity with a vast network of candidates. Founded in 2016, Recruit4 Work is committed to transparency, professionalism, and timely delivery, making them a preferred choice in the recruitment industry.

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Handle inbound and outbound calls, offering stellar support via voice and chat • Provide clear guidance on account history and product details • Resolve customer issues related to collections and payments • Negotiate payment arrangements with care and empathy • Support customers in funding their accounts • Explain the company's protection policies (when applicable) • Advise on how to manage transactions and funding • Investigate and resolve collections-related inquiries • Arrange convenient call-backs • Transfer customers to the right teams when needed • Document call outcomes in internal systems for team reference • Tag and support vulnerable customers • Offer insolvency support when appropriate • Secure a commitment to pay on a future date

🎯 Requirements

• 1–2 years in retail, hospitality, or a fast-paced call center • Confident negotiation and communication skills • Familiarity with internet-based services, fintech, or transaction platforms • Comfortable with Microsoft Office and web-based applications • Quick to learn and adapt to new technologies • Strong priority management • Self-motivated and independent • Goal-oriented and results-driven • Committed to teamwork, discretion, and exceeding expectations

🏖️ Benefits

• A fast-paced and innovative work environment. • Full training to help you succeed. • Relocation support (if applicable). • A multicultural work environment with career growth opportunities • Private health insurance after six months • Internal employee incentives