Client Support Executive

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Allstar Business Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🛍️ eCommerce

🚗 Transport

B2B • eCommerce • Transport

Allstar Business Solutions is a leader in innovative payment solutions focused on fueling the needs of UK businesses. Offering a comprehensive range of services, including fuel cards, electric vehicle charging solutions, and business payment cards, Allstar simplifies the process of managing transportation and expenses for over 50,000 businesses. With the largest fuel card network in the UK, they not only provide competitive savings on fuel and electric charging but also powerful tools for fleet management and cost control, allowing businesses to focus on growth and efficiency.

📋 Description

• Managing day-to-day relationships for assigned customer accounts to ensure service delivery meets contractual expectations • Supporting customer retention by responding to service needs, coordinating issue resolution, and monitoring account activity • Analyzing account performance, service metrics, and customer feedback to identify improvement opportunities • Coordinating with Operations, Billing, and other internal teams to resolve account issues and deliver agreed solutions • Preparing account reviews, customer communications, and service summaries for internal and external stakeholders • Identifying potential risks, service gaps, or upsell opportunities and escalating appropriately

🎯 Requirements

• Experience in customer support • Strong analytical skills • Ability to communicate effectively • Experience with account management or sales

🏖️ Benefits

• Health insurance • Remote work options • Professional development opportunities • Flexible working hours