Distressed Passenger Agent

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Allstar Business Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🛍️ eCommerce

🚗 Transport

B2B • eCommerce • Transport

Allstar Business Solutions is a leader in innovative payment solutions focused on fueling the needs of UK businesses. Offering a comprehensive range of services, including fuel cards, electric vehicle charging solutions, and business payment cards, Allstar simplifies the process of managing transportation and expenses for over 50,000 businesses. With the largest fuel card network in the UK, they not only provide competitive savings on fuel and electric charging but also powerful tools for fleet management and cost control, allowing businesses to focus on growth and efficiency.

📋 Description

• Book hotel accommodations for Passengers • Handle emergency relocations of Passengers that occur last minute • Work closely and in sync with scheduling and other relevant groups to satisfy all operational requirements and resolve situations that may affect Passengers • Communicate with internal departments and management to resolve problems and expedite work • Monitor and confirm access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to supervisors • Effectively utilize all tools and technology to process, track and report transactions • Accurately register in TA Connections System and applications all reservations information, agreements, approvals and background information relevant for future research and troubleshooting • Source for suitable and compliant hotel markets and cities where American doesn’t have contracted hotels or when contracted hotels are Sold Out • In case of only having non-compliant options, ensure AA approves the bookings and record it as evidence in ConneX “notes” • Make payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms, are managed by AA) • Maintain an environment of positiveness, open and respectful communications and professional behavior. Report any incidents in a formal and professional way to the supervisor on shift and/or HR • Maintain impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook • Supports IT, Billing and Commission Collections departments with data gathering activities, folios gathering, payment of collections and issue trouble shooting • Works on special projects and other duties as assigned

🎯 Requirements

• Excellent interpersonal, written, and verbal communication skills • Strong organizational and multitasking abilities • Familiarity with hotel sourcing, market research, and rate negotiation • Proficiency with Connex and PC tools • Customer service or call center experience (preferred but not required) • Willingness to work flexible hours including evenings, weekends, and during high-demand irregular operations • Ability to work independently and as a contributing team member • Ability to interact with clients and business partners both electronically and via telephone • Possess a general understanding of Connex • Reliable internet connection (must be 100 mbps or higher) and Quiet home-work environment is mandatory

🏖️ Benefits

• N/A