Allstate
Insurance • Finance • Non-profit
Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.
Incident Management Consultant I
48 minutes ago
🌽 Illinois – Remote
💵 $50k - $82.5k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💼 Consultant
🦅 H1B Visa Sponsor
Allstate
Insurance • Finance • Non-profit
Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.
📋 Description
• Run various diagnostics to determine validity of errors received • Handle incident detection/situations and provide guidance/coaching to other team members • Operate as a resource for all incident detection in the ECC • Handle all types of rapid response calls and outages, and drive calls to closure • Document all dialog during a Rapid Response call • Provide guidance to Senior team members and Specialist level analysts regarding documentation, interdependencies, and application details • Effectively communicate during Rapid Response calls • Utilize Instant Messenger, Email, and conferencing software to manage Rapid Response calls • Communicate regularly with all levels of leadership • Operate and be viewed as go to person for updates, especially during SMON (Senior Management Outage Notification) updates
🎯 Requirements
• 2 or more years of experience (Preferred) • Strong Artificial Intelligence (AI) experience • Strong experience with MS Office, Word, Excel, Outlook, SharePoint • Attention to detail and ability to multi-task in high-stress situations • Ability to collaborate and communicate across the team and up to management
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities
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