Product Manager, Technical – Amazon Connect Platform

🕒 6 days ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $100k - $170.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💸 Finance

💰 Post-IPO Equity on 2014-01

Insurance • Finance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Contribute to the vision, roadmap, and long-term strategy for the Amazon Connect platform. • Collaborate with fellow Product Managers to manage the full lifecycle of Amazon Connect capabilities. • Provide recommendations to leadership to guide platform investment and prioritization decisions. • Enable business needs into prioritized platform initiatives, epics, user stories, and acceptance criteria. • Serve as a knowledgeable point of contact for Amazon Connect platform capabilities and provide functional guidance.

🎯 Requirements

• 3–5 years of experience in Product Management, Product Consulting, Business Analysis, or a related role supporting enterprise platforms or contact center technologies. • Required experience with Amazon Connect, including demonstrated knowledge of platform capabilities, features, and administrative functions. • Experience working with contact center operations, IT, analytics, Workforce Management, and Quality teams. • Experience with additional CCaaS platforms such as Genesys, NICE CXone, Five9, or Avaya is a plus. • Strong understanding of contact center platform concepts including routing, self-service, agent workflows, quality management, and reporting. • Familiarity with Amazon Connect capabilities related to administration, quality evaluations, reporting, workforce management integration, and outbound dialing.

🏖️ Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. • Monthly connectivity reimbursement to help offset internet costs. • Opportunity to work from home with a dedicated workspace free from distractions.