Operations Manager, Process Innovation

November 13

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Alma

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At Alma, we’re making it easier for consumers to access high-quality, affordable mental health care by supporting providers in building thriving private practices. We believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Our consumer experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. We’ve raised $90.5M from incredible investors like Insight Partners, Tusk, Primary, Optum Ventures, and First Round and were named one of Fast Company’s Most Innovative Companies in Health in 2020.

51 - 200 employees

📋 Description

• Launch and lead high-impact projects—from discovery through implementation—driving process improvements, new initiatives, and customer experience enhancements, with the judgment to know when to pull in expertise and when to drive forward autonomously • Define success metrics for initiatives, monitor performance, and identify when to adjust priorities and approaches based on data and results • Foster strong relationships with Business Intelligence, Product, and Operational stakeholders across the organization to identify needs and deliver comprehensive solutions • Drive organization-wide strategic initiatives and lead resolution of high-priority escalations by influencing cross-functional stakeholders and aligning teams without direct management authority • Step in to support delivery teams as needed, leading projects or operations when internal capacity is constrained • Act as a bridge between Product and Delivery, supporting new product releases by creating and maintaining SOPs, surfacing operational insights to inform product decisions, and ensuring smooth adoption and execution across delivery teams

🎯 Requirements

• 4-6 years of experience in healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup preferred • Proven experience executing complex strategic and operational initiatives with strong business acumen • Self-directed, able to take ambiguous goals and shape them into structured work plans without heavy oversight • Curious about new technologies (like automation and AI) and creative in identifying how they can be applied to solve operational challenges • Deep understanding of business and financial principles • Track record of driving results in fast-paced, dynamic environments • A team player who can roll up their sleeves to support the team creatively while balancing the management of other projects through prioritization • Strong problem-solving skills, with the ability to analyze data and provide strategic recommendations • Expertise in quantitative and qualitative analysis, including building complex Excel models; SQL proficiency is a plus • Exceptional communication and interpersonal skills • Relentlessly organized with meticulous attention to detail, exceptional project management and communication skills • Passionate about mental health care, our mission at Alma, and diversity, equity, and

🏖️ Benefits

• We’re a remote-first company • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans • 401K plan (ADP) • Monthly therapy and wellness stipends • Monthly co-working space membership stipend • Monthly work-from-home stipend • Financial wellness benefits through Northstar • Pet discount program through United Pet Care • Financial perks and rewards through BenefitHub • EAP access through Aetna • One-time home office stipend to set up your home office • Comprehensive parental leave plans • 12 paid holidays, 1 Alma Give Back Day • Flexible PTO