AlmavivA Experience
10,000+ employees
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
B2B • Artificial Intelligence • SaaS
AlmavivA Experience is a Brazil-based division of the AlmavivA Group specializing in digital customer management and customer experience solutions. It combines proprietary, people-centered technology — including natural language understanding, chatbots, IVR (URA) and customer engagement platforms — with contact-center services and outsourcing, supporting omnichannel self-service and assisted service. The company provides enterprise-focused solutions and staffing for customer service operations across multiple Brazilian cities while emphasizing sustainable operations and community impact.
Analista de Planejamento e Controle Operacional Sr
Job not on LinkedIn
🕒 October 28, 2025
🗣️🇧🇷🇵🇹 Portuguese Required
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AlmavivA Experience
10,000+ employees
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
B2B • Artificial Intelligence • SaaS
AlmavivA Experience is a Brazil-based division of the AlmavivA Group specializing in digital customer management and customer experience solutions. It combines proprietary, people-centered technology — including natural language understanding, chatbots, IVR (URA) and customer engagement platforms — with contact-center services and outsourcing, supporting omnichannel self-service and assisted service. The company provides enterprise-focused solutions and staffing for customer service operations across multiple Brazilian cities while emphasizing sustainable operations and community impact.
📋 Description
• Fornecer e analisar dados assertivos para a tomada de decisão, propondo ações e análises que favoreçam o aumento de produtividade. • Analisar informações geradas e sinalizar os desvios operacionais. • Analisar e otimizar cenários operacionais. • Garantir acompanhamento das demandas e entragas de RH. • Desdobrar metas operacionais que visam alavancar a receita e reduzir custos.
🎯 Requirements
• 6 meses de experiência na área de atuação e/ou correlatas • Formação Ciências Humanas ou Exatas • Desejável Conhecimento na área de Operação de Call Center • Análise de informações geradas e sinalização dos desvios operacionais • Controle de Bases de Dados (Coleta e Armazenagem de Dados) • Cálculos Matemáticos • Informática: Excel, Access, Word, Power Point (nível avançado)
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