AI Automation Engineer

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Aloware

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SaaS • Telecommunications • B2B

Aloware is a comprehensive calling and texting software platform designed to enhance customer engagement for small and mid-sized businesses. Offering features such as a cloud phone system, sales power dialer, business texting, and AI voice analytics, Aloware integrates seamlessly with popular CRM systems like HubSpot and Salesforce. The platform is built to streamline communications through omnichannel capabilities, enabling users to manage calls and texts directly from their CRM. Aloware caters to various industries including real estate, finance, and recruitment, providing tools that foster personalized sales conversations, compliance in communications, and advanced automation. With AI-driven solutions and integrations, Aloware transforms contact center workflows and sales processes, aiming to optimize business interactions and drive results.

51 - 200 employees

☁️ SaaS

📡 Telecommunications

🤝 B2B

💰 Seed Round on 2021-08

📋 Description

• Analyze internal and customer-facing business processes to identify opportunities for automation, optimization, and AI-assisted improvements • Build and maintain workflow automations using n8n, scripts, APIs, CRM tools, middleware, and AI-driven systems • Develop scalable automations for onboarding, lead routing, reporting, QA processes, customer journeys, and operational workflows • Troubleshoot automation failures, perform root-cause analysis, and coordinate fixes with Product and Engineering • Assist Sales during active opportunities by outlining automation architectures and validating technical feasibility • Implement and maintain integrations between Aloware and CRMs such as HubSpot, Salesforce, and other platforms using APIs, webhooks, and n8n • Support Customer Success with automated onboarding flows, lifecycle triggers, and communication sequences • Document automation logic, workflows, and integration dependencies clearly and consistently • Identify recurring inefficiencies and propose improvements to systems, tools, and Operations processes

🎯 Requirements

• Experience in automation engineering, technical operations, systems integration, or workflow automation • Prior experience in SaaS is required • Hands-on experience with n8n (or similar platforms like Make/Zapier) is highly preferred • Familiar with APIs, JSON, AI-driven workflows, HTTP requests, webhooks, and automation logic • Comfortable using tools like HubSpot, Salesforce, Postman, Jira, or basic scripting languages (JS/Python) • Strong analytical and problem-solving mindset — able to break down complex processes into clear, scalable workflows • Excellent written and spoken English; clarity and precision matter to you • Comfortable joining customer calls with Sales or CSMs to troubleshoot issues or design automations • Thrive in a remote, collaborative, fast-moving tech environment

🏖️ Benefits

• Competitive compensation • Strong growth opportunities in automation, operations, or product-related paths • Work alongside a high-performing, mission-driven SaaS operations team • Ability to shape automation strategy in an AI-driven, rapidly scaling company