Production Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

⛩ Asia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏭 Production Engineer

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Alpaca

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔌 API

💳 Fintech

₿ Crypto

API • Fintech • Crypto

Alpaca is a fintech company that provides a comprehensive brokerage and trading platform through a suite of APIs. These APIs enable developers and businesses to integrate algorithmic trading, app development, and embedded investing into their services. Alpaca offers services like trading in US stocks, ETFs, and cryptocurrency with options for local currency transactions. The company is recognized for its cyber security practices and is a member of FINRA and SIPC. Alpaca is ideal for fintech startups, broker-dealers, hedge funds, and other financial services looking to build sophisticated trading applications and platforms with minimal friction through their well-documented Broker API.

📋 Description

• Serve as the primary technical expert for key enterprise customers in the APAC region • Lead resolution of critical and complex customer issues • Proactively engage with enterprise customers to provide hands-on troubleshooting and resolution for critical technical issues • Lead root cause investigations into recurring technical issues with Support, Product, and Engineering teams • Champion resolution of underlying technical problems • Audit and improve escalation workflows through code, tooling, and training to minimize L3 escalations • Create and manage internal knowledge bases, runbooks, and troubleshooting guides • Contribute to public documentation as needed

🎯 Requirements

• 4+ years of experience in technical escalation or support engineering • Troubleshooting complex distributed systems and APIs • Proficiency with SQL, Kubernetes, and Grafana • Process improvements and SLA performance • Superior communication skills on complex technical findings for internal and external audiences • Ability to build strong relationships with technical teams at enterprise-level partners • Understanding of FinTech concepts, API-driven financial platforms, and ITIL concepts • Ability to work in an APAC shift region, starting at 5:00 PM EST • Must be eligible to work without sponsorship for this role

🏖️ Benefits

• Competitive Salary & Stock Options • Health Benefits • New Hire Home-Office Setup: One-time USD $500 • Monthly Stipend: USD $150 per month via a Brex Card